Refund and cancellation policy
This policy applies to iDataSync purchases billed by AGGREGATIVE VALUE SOLUTIONS AGGVAL LLC. A written proposal or order prevails only when it expressly provides different conditions.
Recurring services
A customer may cancel a recurring service before the next renewal by using the available account controls or writing to contact@idatasync.com.
Cancellation stops future renewals. Unless otherwise stated, the service remains active until the end of the already paid billing period. Unused time is not normally refundable merely because the customer cancels early.
Availability refunds and service credits
When an eligible paid recurring service suffers a verified material interruption, any refund or credit is limited to the recurring service fee for the billing month in which the interruption occurred. It may be calculated proportionally according to the verified period without the affected service, as described in the Service Level Agreement.
The maximum availability refund or credit is the full recurring fee for the affected current month. Setup fees, completed milestones, custom work and non-recoverable third-party charges are excluded.
No automatic refund is due for an interruption caused by the customer, missing or invalid credentials, customer infrastructure, prohibited or unauthorized use, scheduled maintenance, force majeure, or an API, website, marketplace or other third party outside iDataSync's reasonable control. iDataSync may nevertheless offer a reasonable credit, billing pause or alternative when a prolonged external change makes the agreed service impracticable.
Setup and custom integration work
Setup, analysis, mapping, implementation, custom development and connector fees are refundable before the corresponding work or provisioning begins, less non-recoverable payment-processing or third-party costs.
Once a milestone or work period has begun, the corresponding fee is non-refundable unless iDataSync cannot deliver the agreed portion for reasons within its control or mandatory law requires otherwise. In that case, the remedy is limited to a refund, credit or agreed replacement for the undelivered portion.
Billing errors and duplicate charges
Duplicate, incorrect or unrecognized charges should be reported promptly and no later than 14 calendar days after appearing, unless applicable law allows a longer period. Confirmed billing errors will be corrected.
This notice period does not limit non-waivable rights relating to unauthorized payment transactions.
Request procedure
Send the request to contact@idatasync.com and include:
- customer and organization name;
- affected service or connector;
- account email, invoice or transaction reference;
- dates and description of the interruption or billing issue;
- supporting information reasonably available.
Requests relating to service availability must be submitted within 15 calendar days after the end of the affected billing month. Approved refunds are returned to the original payment method when possible. Banks and processors may require additional time to post them.
Mandatory rights and changes
Nothing in this policy removes rights that cannot legally be waived. The version presented when the purchase or renewal occurs governs that billing period unless mandatory law requires otherwise.
Last updated: August 3, 2026.